Description
Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.
Easy support requests management Spend less time and effort on providing support for your customers and focus on your business instead.
Enjoy Quick and Simple Integration Just copy-paste two shortcodes from the documentation into your website to start.
Features
- Basic Support Functionality
- Unlimited Support tickets
- Unlimited websites
- Ticket Attachments
- Support Satisfaction Survey
- Ticket Private Notes
- Support Agents Roles & Permissions
- Custom Support Statuses
- Ticket Scheduling
- Guest Tickets
PRO
Extend the basic functionality with Octrace Support PRO version, which includes the following extra features:
- Email Support Module
- Support Products Module
- Automatic Tickets Assignment
Screenshots
Blocks
This plugin provides 2 blocks.
- WordPress HelpDesk & Support Ticket System Plugin – Octrace Support
- WordPress HelpDesk & Support Ticket System Plugin – Octrace Support
Installation
From your WordPress dashboard
- Visit Plugins > Add New
- Search for Octrace Support
- Activate Octrace Support from your Plugins page
- Add the
Support Request FormGutenberg block into any of your pages to start receiving support requests from it. - Read the documentation to get additional info
FAQ
-
Email: Support is provided via [email protected] email.
Help Desk: Open a Support Ticket
